Asked often, answered honestly

Orders before 4 PM are packed and shipped the same day. Metro cities: 2–3 days. Rest of India: 3–5 days. Enter your pincode on any product page to see the delivery window.

Yes — order before the occasion cutoff we show on the site (for Rakhi 2026, that's 24 August). If a courier delay ever risks your occasion, we'll WhatsApp you immediately with options rather than leave you guessing.

Almost everywhere. If your pincode turns out not to be serviceable, we'll WhatsApp you before packing and refund in full.

Yes. You type your message on the product page; Soniya copies it out on a note card in her own handwriting and places it inside the box. It's free with every order, always.

Up to about 60 words fits beautifully on the card. Longer messages get a slightly bigger card — Soniya has never cut anyone's message short.

Of course — just don't sign your message, or tell us it's anonymous. The receiver's phone is used for delivery only; we never spoil a surprise.

Yes, across almost all serviceable pincodes. We confirm every COD order on WhatsApp before packing — one tap, and Soniya gets to work.

Send a photo on WhatsApp within 48 hours and we ship a replacement — no forms, no return courier, no interrogation. Gifts are time-sensitive; we treat them that way.

Any time before it ships — just WhatsApp us. Once Soniya has packed and dispatched it, we can't recall it, but we'll always try to help.

We do small-batch bulk (10–100 boxes) for weddings and teams — each box still gets its handwritten note. WhatsApp us with your date and quantity, and Soniya's team will plan it with you.