Refund policy

Cancellation & Refund Policy

Every order is packed by hand and checked before it leaves us. If something is wrong when it arrives, we will make it right.

Cancelling an order

You can cancel any time before your order is dispatched. Message us on WhatsApp at +91 99930 09016 or email support@tohfabysoniya.com. Prepaid orders cancelled before dispatch are refunded in full. Once a box has been packed and handed to the courier we cannot recall it.

Damaged, defective or incorrect items

Send us a photograph on WhatsApp within 48 hours of delivery. We ship a replacement at our cost. There is no form to fill in and no return courier for you to arrange. If a replacement is not possible, we refund the order in full, including any shipping charge you paid.

Personalised items

Boxes personalised with a name, and handwritten gift notes, cannot be resold, so they are not eligible for change-of-mind returns once packing has begun. Damaged, defective or incorrect personalised items are always replaced or refunded under the terms above.

Change of mind

Because these are gift items packed to order, we do not accept returns for change of mind after dispatch. This does not affect your rights in respect of damaged, defective or incorrect goods.

How refunds are issued

Approved refunds are issued to the original payment method within 5 to 7 working days of approval. Your bank or card issuer may take a few additional days to show the credit. For cash on delivery orders, refunds are made by bank transfer or UPI to an account you nominate.

Questions

Email support@tohfabysoniya.com or WhatsApp +91 99930 09016. Please include your order number.